Customer Experience Specialist - POS & Returns Expert

Nordstrom, Inc.; Coral Gables (FL); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement

Paid Time Away

Life Insurance and Disability

Merchandise Discount

EAP Resources

Job summary

Nordstrom, Inc. in Florida is seeking a customer-focused team member to provide friendly service, resolve returns, support order pickup, and process transactions accurately on the sales floor.

You will mentor new associates, uphold POS and store systems, and help protect customer data while promoting Nordstrom Loyalty and other tools that enhance the shopping experience. Availability includes evenings and weekends.

Qualifications

• Strong ability to build relationships with customers, peers, and leaders.
• Proficiency in multiple operating systems such as MS Windows, iOS and Android.
• Clear, effective communication and strong interpersonal skills.
• Ability to train and deliver POS/register training to support onboarding of new hires.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong ownership, accountability, and follow-through.

Responsibilities

• Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish, whether resolving returns and exchanges, or supporting order and pickup inquiries.
• Troubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions‑focused approach.
• Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
• Build relationships with teammates and contribute to a positive, team-focused environment.
• Protect the security and privacy of customer information through education, compliance and resolution of issues.
• Promote initiatives such as the Nordstrom Loyalty program, along with new tools, software, and services that enhance the customer and employee experience.
• Hours vary based on business needs, including evenings and weekends

Skills

Customer relationship building

Windows/iOS/Android proficiency

Effective communication

POS training delivery

Task prioritization

Ownership and accountability

Tools

POS systems

Job description

Nordstrom, Inc. in Florida is seeking a customer-focused team member to provide friendly service, resolve returns, support order pickup, and process transactions accurately on the sales floor.

You will mentor new associates, uphold POS and store systems, and help protect customer data while promoting Nordstrom Loyalty and other tools that enhance the shopping experience. Availability includes evenings and weekends.