Customer Experience Associate | POS & Mentoring

Nordstrom; Cherry Hill Township (NJ); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Medical/Vision, Dental, Retirement and

Paid Time Away

Life Insurance and Disability

Merchandise Discount and EAP Resources

Job summary

Nordstrom in Cherry Hill, NJ is seeking a customer-focused team member to provide friendly service, process transactions accurately, and support order pickup. You will mentor new employees on the register and help resolve returns while building trust with customers and teammates.

Hours vary including evenings and weekends. Proficiency with Windows, iOS, and Android, plus strong communication and ownership, are essential for success in this fast-paced retail environment.

Qualifications

• Strong ability to build relationships with customers, peers, and leaders.
• Proficiency in multiple operating systems such as MS Windows, iOS and Android.
• Clear, effective communication and strong interpersonal skills.
• Ability to train and deliver POS/register training to support onboarding of new hires.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong ownership, accountability, and follow-through.

Responsibilities

• Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish, whether resolving returns and exchanges, or supporting order and pickup inquiries
• Troubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions-focused approach
• Accurately process transactions and ticketing using POS and store systems to support inventory accuracy
• Build relationships with teammates and contribute to a positive, team-focused environment
• Protect the security and privacy of customer information through education, compliance and resolution of issues
• Promote initiatives such as the Nordstrom Loyalty program, along with new tools, software, and services that enhance the customer and employee experience
• Hours vary based on business needs, including evenings and weekends.

Skills

Relationship building

Multitasking

Communication

POS training

Customer service

Tech proficiency (Windows/iOS/Android)

Tools

POS systems

MS Windows

iOS

Android

Job description

Nordstrom in Cherry Hill, NJ is seeking a customer-focused team member to provide friendly service, process transactions accurately, and support order pickup. You will mentor new employees on the register and help resolve returns while building trust with customers and teammates.

Hours vary including evenings and weekends. Proficiency with Windows, iOS, and Android, plus strong communication and ownership, are essential for success in this fast-paced retail environment.