Customer Experience Pro - POS & Team Mentor

Nordstrom Inc; Boca Raton (FL); On-site; USD 24,000 - 25,000; Part time

Benefits offered by this job

Medical/Vision

Dental

Retirement and Paid Time Away

Life Insurance and Disability

Merchandise Discount

EAP Resources

Job summary

Nordstrom in Boca Raton, FL is seeking a customer-focused team member to provide friendly service, resolve returns, support order pickup, and process transactions accurately. You will mentor new hires on the register and contribute to a positive, team-driven environment.

Hours vary, including evenings and weekends. You will engage customers, protect data, and promote loyalty programs while learning Nordstrom tools and services.

Qualifications

• Strong ability to build relationships with customers, peers, and leaders.
• Proficiency in multiple operating systems such as Windows, iOS and Android.
• Clear, effective communication and strong interpersonal skills.
• Ability to train and deliver POS/register training to support onboarding of new hires.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong ownership, accountability, and follow-through.

Responsibilities

• Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish.
• Troubleshoot and resolve customer concerns with empathy and a solutions-focused approach.
• Accurately process transactions and ticketing using POS and store systems.
• Build relationships with teammates and contribute to a positive, team-focused environment.
• Protect the security and privacy of customer information through education and compliance.
• Promote Nordstrom Loyalty program and new tools and services.

Skills

Customer service

Relationship building

Communication

Multitasking

Training others

Ownership

Tools

POS system

MS Windows

iOS

Android

Job description

Nordstrom in Boca Raton, FL is seeking a customer-focused team member to provide friendly service, resolve returns, support order pickup, and process transactions accurately. You will mentor new hires on the register and contribute to a positive, team-driven environment.

Hours vary, including evenings and weekends. You will engage customers, protect data, and promote loyalty programs while learning Nordstrom tools and services.