Customer Experience Specialist — In-Store & POS

Nordstrom, Inc.; Columbia (MD); On-site; USD 2,342,000 - 2,466,000; Part time

Benefits offered by this job

Medical/Dental/Vision

Retirement and PTO

Merchandise Discount

Job summary

Nordstrom, Inc. in Columbia, MD is seeking a customer-focused Retail Associate to deliver friendly service, assist with returns, and support order pickup. You will process transactions accurately at the register, mentor new teammates on the POS, and help ensure every guest feels valued.

You’ll build trust with customers and teammates, protect privacy, promote Nordstrom Loyalty, and contribute to a positive, team-driven environment while adapting to the needs of evenings and weekends as required.

Qualifications

• Customer service experience in a retail environment.
• Ability to train new hires on POS/register.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced setting.

Responsibilities

• Provide friendly service and resolve customer inquiries from start to finish.
• Process transactions accurately using POS and store systems.
• Resolve returns, exchanges, and order pickup inquiries.
• Assist with loyalty program promotions.
• Maintain store appearance and teamwork.

Skills

Customer service

Communication

Teamwork

Time management

Onboarding training

Tools

POS systems

MS Windows

iOS

Android

Job description

Nordstrom, Inc. in Columbia, MD is seeking a customer-focused Retail Associate to deliver friendly service, assist with returns, and support order pickup. You will process transactions accurately at the register, mentor new teammates on the POS, and help ensure every guest feels valued.

You’ll build trust with customers and teammates, protect privacy, promote Nordstrom Loyalty, and contribute to a positive, team-driven environment while adapting to the needs of evenings and weekends as required.