Customer Experience Specialist & POS Mentor

Nordstrom, Inc.; Tigard (OR); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical/Vision/Dental

401k

Paid Time Off

Job summary

Nordstrom, Inc. is hiring to join our team in Oregon. You will provide friendly service, resolve returns, support order pickup, and process transactions accurately while mentoring new employees on the register.

Hours vary based on business needs, including evenings and weekends, with eligibility for benefits and loyalty initiatives. This role emphasizes customer trust and teamwork in a fast-paced retail environment.

Qualifications

• Strong ability to build relationships with customers, peers, and leaders.
• Clear, effective communication and strong interpersonal skills.
• Ability to train and deliver POS/register training to support onboarding of new hires.
• Ability to prioritize multiple tasks in a fast-paced environment.

Responsibilities

• Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish.
• Troubleshoot and resolve customer concerns with empathy and a solutions-focused approach.
• Accurately process transactions and ticketing using POS and store systems.
• Build relationships with teammates and contribute to a positive, team-focused environment.
• Protect the security and privacy of customer information through education, compliance and resolution of issues.

Skills

Customer service

Communication

Multitasking

Training new hires

POS systems

Tools

POS systems

Job description

Nordstrom, Inc. is hiring to join our team in Oregon. You will provide friendly service, resolve returns, support order pickup, and process transactions accurately while mentoring new employees on the register.

Hours vary based on business needs, including evenings and weekends, with eligibility for benefits and loyalty initiatives. This role emphasizes customer trust and teamwork in a fast-paced retail environment.