Customer Experience Advocate: POS & Returns Specialist

Nordstrom Inc; San Diego (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement plan

Paid Time Off

Merchandise Discount

Job summary

Nordstrom Inc. is seeking team-oriented staff to deliver friendly customer service, manage returns and exchanges, and support order pickup.

You will process transactions with accuracy, troubleshoot customer concerns with empathy, and mentor new hires on the register in a fast-paced retail environment. The role emphasizes building relationships with customers and teammates, proficiency with POS systems, and strong communication to ensure a seamless Nordstrom shopping experience.

Qualifications

• Strong ability to build relationships with customers, peers, and leaders.
• Clear, effective communication and interpersonal skills.
• Ability to train and deliver POS/register training for onboarding of new hires.
• Ability to prioritize multiple tasks in a fast-paced environment.

Responsibilities

• Provide friendly service and resolve returns, supporting order pickup.
• Process transactions accurately using POS and store systems.
• Troubleshoot customer concerns with empathy and solutions-focused approach.
• Mentor new employees on register and checkout procedures.

Skills

Customer service

Relationship building

Communication

Multitasking

Tools

POS systems

Store systems

MS Windows

iOS/Android

Job description

Nordstrom Inc. is seeking team-oriented staff to deliver friendly customer service, manage returns and exchanges, and support order pickup.

You will process transactions with accuracy, troubleshoot customer concerns with empathy, and mentor new hires on the register in a fast-paced retail environment. The role emphasizes building relationships with customers and teammates, proficiency with POS systems, and strong communication to ensure a seamless Nordstrom shopping experience.