Customer Care Specialist – POS, Returns & Orders

Nordstrom Inc; San Jose (CA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement plan

Paid time off

Merchandise discount

Employee assistance program

Bonuses possible

Job summary

Nordstrom, Inc in San Jose is seeking a friendly, customer‑focused associate to connect with shoppers, resolve returns, support order pickup, and process transactions accurately on the register.

You will mentor new hires on POS, build relationships with teammates, uphold security and privacy standards, and promote the Nordstrom Loyalty program while contributing to a positive, team‑oriented environment. Hours include evenings and weekends.

Qualifications

• Strong ability to build relationships with customers, peers, and leaders
• Proficiency in multiple operating systems such as MS Windows, iOS and Android
• Clear, effective communication and strong interpersonal skills
• Ability to train and deliver POS/register training to support onboarding of new hires
• Ability to prioritize multiple tasks in a fast-paced environment
• Strong ownership, accountability, and follow-through

Responsibilities

• Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish, whether resolving returns and exchanges, or supporting order and pickup inquiries
• Troubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions-focused approach
• Accurately process transactions and ticketing using POS and store systems to support inventory accuracy
• Build relationships with teammates and contribute to a positive, team-focused environment
• Protect the security and privacy of customer information through education, compliance and resolution of issues
• Promote initiatives such as the Nordstrom Loyalty program, along with new tools, software, and services that enhance the customer and employee experience

Skills

Relationship building

Cross-platform OS

Communication skills

POS training

Multitasking

Ownership & accountability

Job description

Nordstrom, Inc in San Jose is seeking a friendly, customer‑focused associate to connect with shoppers, resolve returns, support order pickup, and process transactions accurately on the register.

You will mentor new hires on POS, build relationships with teammates, uphold security and privacy standards, and promote the Nordstrom Loyalty program while contributing to a positive, team‑oriented environment. Hours include evenings and weekends.