Customer Experience Specialist — POS Pro & Team Mentor

Nordstrom Inc; Towson (MD); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement and Paid Time Away

Life Insurance

Disability

Merchandise Discount

EAP Resources

Job summary

Nordstrom Inc. in Towson, MD is seeking a sales associate to deliver friendly service, resolve returns, support order pickup, and process transactions accurately. You will mentor new hires on the register and help protect customer privacy.

Join a fast-paced, team‑oriented environment with opportunities to promote the Nordstrom Loyalty program and learn new tools. Hours include evenings and weekends, and safety and integrity are central to every customer interaction.

Qualifications

• Strong ability to build relationships with customers, peers, and leaders.
• Proficiency in multiple operating systems such as MS Windows, iOS and Android.
• Clear, effective communication and strong interpersonal skills.
• Ability to train and deliver POS/register training to support onboarding of new hires.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong ownership, accountability, and follow-through.

Responsibilities

• Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish, whether resolving returns and exchanges, or supporting order and pickup inquiries.
• Troubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions‑focused approach.
• Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
• Build relationships with teammates and contribute to a positive, team-focused environment.
• Protect the security and privacy of customer information through education, compliance and resolution of issues.
• Promote initiatives such as the Nordstrom Loyalty program, along with new tools, software, and services that enhance the customer and employee experience.
• Hours vary based on business needs, including evenings and weekends.

Skills

Customer relations

Windows/iOS/Android

Communication skills

POS training

Multitasking

Accountability

Job description

Nordstrom Inc. in Towson, MD is seeking a sales associate to deliver friendly service, resolve returns, support order pickup, and process transactions accurately. You will mentor new hires on the register and help protect customer privacy.

Join a fast-paced, team‑oriented environment with opportunities to promote the Nordstrom Loyalty program and learn new tools. Hours include evenings and weekends, and safety and integrity are central to every customer interaction.