Guest Experience & POS Specialist

Nordstrom, Inc.; Corte Madera (CA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement

Paid Time Away

Life Insurance

Disability

Merchandise Discount

EAP Resources

Job summary

Nordstrom, Inc in Corte Madera is seeking a sales associate who will deliver friendly service, resolve returns, support order pickup, and process transactions at the register. You will mentor new hires on the POS and help maintain store operations with a focus on customer experience.

Hours vary and may include evenings and weekends; you will build relationships with customers and teammates, ensure privacy and security, and promote Nordstrom Loyalty and new tools that enhance service.

Qualifications

• Strong customer service and relationship-building skills.
• Proficiency with Windows, iOS and Android devices.
• Clear, effective communication and teamwork.

Responsibilities

• Provide friendly service and resolve returns from start to finish.
• Support order pickup and process transactions accurately.
• Train new hires on POS/register operations.
• Build relationships with teammates and contribute to a positive team environment.
• Protect customer information and privacy through compliance.
• Promote Nordstrom Loyalty and new tools to enhance service.
• Hours vary including evenings and weekends.

Skills

Customer service

Relationship building

POS systems

Windows

iOS

Android

Training new hires

Tools

MS Windows

POS terminals

Job description

Nordstrom, Inc in Corte Madera is seeking a sales associate who will deliver friendly service, resolve returns, support order pickup, and process transactions at the register. You will mentor new hires on the POS and help maintain store operations with a focus on customer experience.

Hours vary and may include evenings and weekends; you will build relationships with customers and teammates, ensure privacy and security, and promote Nordstrom Loyalty and new tools that enhance service.