Customer Experience Specialist – Plumbing & Water Care

Dierolf Plumbing and Water Treatment; Gilbertsville (PA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Employee discounts

Bonuses & incentives

Paid training

Personal and professional growth

No Sunday shifts

Supportive culture

Job summary

H2O Care Partners in Gilbertsville, PA is seeking a friendly Customer Service Representative to deliver a world-class experience by phone, text, email, chat, or in person. You will schedule service appointments, assist with inquiries, and partner with field technicians to get the job done right.

The role requires prior customer service or dispatcher experience, familiarity with CRM tools, and strong communication.

Qualifications

• Previous customer service or dispatcher experience preferred.
• Experience with Service Titan is a plus (training provided).
• Confident, calm, and kind communicator.
• Excellent verbal and written communication.
• Strong problem-solving with a customer-first mindset.
• Able to multitask and handle high volumes of inquiries.
• Detail-oriented, able to work independently or in a team.
• Comfortable using CRM systems, Outlook, Excel, Word, and other tools.

Responsibilities

• Deliver world-class customer experience via phone, text, email, chat, and in-person.
• Use Service Titan to schedule service appointments and installations.
• Answer inquiries, resolve issues, and offer tailored solutions.
• Maintain a positive, empathetic, and professional attitude.
• Communicate clearly and compassionately to help customers feel heard.
• Collaborate with field technicians and other departments.
• Document interactions and update records in the system.
• Assist with general office and administrative tasks.
• Handle light cashier duties for counter purchases.

Skills

Customer service

Dispatcher experience

Calm communicator

Problem solving

Multitasking

Detail oriented

Tools

Service Titan

CRM software

Outlook

Excel

Word

Job description

H2O Care Partners in Gilbertsville, PA is seeking a friendly Customer Service Representative to deliver a world-class experience by phone, text, email, chat, or in person. You will schedule service appointments, assist with inquiries, and partner with field technicians to get the job done right.

The role requires prior customer service or dispatcher experience, familiarity with CRM tools, and strong communication.