Customer Experience Specialist – Home Services

Sila Services; Bellefonte (Centre County); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Health insurance

401(k) with Company Match

Paid Time Off

Paid Training and Professional Dev.

Year-Round Stable Employment

Career Growth Opportunities

Family-Oriented Culture

Supportive Leadership Team

Competitive compensation

Job summary

Triangle Heating, Cooling, Plumbing & Electrical – Bellefonte, PA is seeking a Customer Service Representative to be the first point of contact for homeowners, delivering friendly, professional, and solutions-oriented support. You’ll schedule service appointments, assist the dispatch team, and maintain accurate customer records.

The role emphasizes exceptional customer care, teamwork, and ongoing training, with opportunities to grow within a family-oriented culture and year-round, stable

Qualifications

• Previous customer service, call center, dispatch, or administrative experience preferred.
• Experience in HVAC, plumbing, electrical, or other home service industries is a plus.
• Excellent communication and active listening skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask and remain calm in a fast-paced environment.
• Comfortable working with computers and learning scheduling or CRM software.
• Positive attitude with a strong work ethic and team-first mentality.
• ServiceTitan experience is preferred but not required.

Responsibilities

• Convert inbound customer calls into booked service appointments.
• Make outbound calls to schedule maintenance visits, follow up on open opportunities, and support membership and seasonal campaigns.
• Deliver exceptional customer service while resolving customer questions and concerns professionally.
• Coordinate with dispatch to maximize technician efficiency and appointment availability.
• Maintain accurate customer records and update information within the company's operating system.
• Promote maintenance agreements and additional services when appropriate.
• Communicate effectively with technicians, dispatchers, and management to ensure a seamless customer experience.
• Meet individual and team performance goals while maintaining a high level of customer satisfaction.
• Participate in ongoing training and contribute to a positive, team-oriented work environment.

Skills

Communication

Active Listening

Multitasking

Organizational Skills

Teamwork

Positive Attitude

Tools

ServiceTitan

CRM Software

Job description

Triangle Heating, Cooling, Plumbing & Electrical – Bellefonte, PA is seeking a Customer Service Representative to be the first point of contact for homeowners, delivering friendly, professional, and solutions-oriented support. You’ll schedule service appointments, assist the dispatch team, and maintain accurate customer records.

The role emphasizes exceptional customer care, teamwork, and ongoing training, with opportunities to grow within a family-oriented culture and year-round, stable