Customer Service Representative and Dispatcher

Complete Water System LLC; Phoenix (AZ); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Opportunity for advancement

Job summary

Complete Water Systems in Phoenix, AZ is seeking a friendly Customer Service Representative / Dispatcher to join our growing team. You’ll be the first point of contact for customers, coordinate technicians, schedule service calls, and ensure a smooth flow from initial contact to job completion.

The role emphasizes customer service with opportunities to learn plumbing and water-treatment terminology, while earning $18.50–$23.00 per hour based on experience, with performance-based bonus potential

Qualifications

• Excellent phone and customer service skills.
• Strong verbal and written communication.
• Friendly, professional, and confident personality.
• Strong organization and follow-through.
• Ability to multitask in a fast-paced environment.
• Comfortable using computers, scheduling software, email, and text.
• Ability to learn new technology and terminology.
• Ability to use maps and coordinate technician routes.
• Professional when handling frustrated customers.
• Dependable attendance and punctuality.
• Positive, team-oriented attitude.
• Previous experience in customer service, dispatching, plumbing, HVAC, electrical, home services, call centers, appointment setting, or inside sales is a plus, but we are willing to train the right person.

Responsibilities

• Answer incoming calls, texts, and online inquiries.
• Schedule service calls, installations, estimates, and follow-ups.
• Dispatch technicians based on location, availability, job type, and urgency.
• Maintain and optimize daily technician schedules.
• Gather accurate customer and job information so technicians arrive prepared.
• Communicate appointment and technician arrival updates.
• Follow up on open estimates and customer inquiries.
• Identify additional service opportunities when appropriate.
• Confirm appointments and help reduce cancellations.
• Review job notes, photos, schedules, and customer information.
• Maintain accurate records in our scheduling/CRM system.
• Process basic customer payments.
• Coordinate with technicians and management throughout the day.
• Professionally assist with customer questions and concerns.
• Learn basic plumbing and water-treatment terminology.

Skills

Customer service

Scheduling

Dispatching

CRM software

Maps routing

Phone communication

Job description

Benefits:

• Bonus based on performance
• Health insurance
• Opportunity for advancement

Complete Water Systems – Phoenix, AZ Full-Time | In-Office | Monday–Friday

Complete Water Systems is looking for a friendly, organized, and dependable Customer Service Representative / Dispatcher to join our growing Phoenix team.

This position is at the center of our daily operations. You'll be one of the first people our customers interact with while helping coordinate technicians, schedule appointments, answer questions, and provide an excellent customer experience from the first call through job completion.

What You'll Do

• Answer incoming calls, texts, and online inquiries
• Schedule service calls, installations, estimates, and follow-ups
• Dispatch technicians based on location, availability, job type, and urgency
• Maintain and optimize daily technician schedules
• Gather accurate customer and job information so technicians arrive prepared
• Communicate appointment and technician arrival updates
• Follow up on open estimates and customer inquiries
• Identify additional service opportunities when appropriate
• Confirm appointments and help reduce cancellations
• Review job notes, photos, schedules, and customer information
• Maintain accurate records in our scheduling/CRM system
• Process basic customer payments
• Coordinate with technicians and management throughout the day
• Professionally assist with customer questions and concerns
• Learn basic plumbing and water-treatment terminology

What We're Looking For

• Excellent phone and customer service skills
• Strong verbal and written communication
• Friendly, professional, and confident personality
• Strong organization and follow-through
• Ability to multitask in a fast-paced environment
• Comfortable using computers, scheduling software, email, and text
• Ability to learn new technology and terminology
• Ability to use maps and coordinate technician routes
• Professional when handling frustrated customers
• Dependable attendance and punctuality
• Positive, team-oriented attitude
• Previous experience in customer service, dispatching, plumbing, HVAC, electrical, home services, call centers, appointment setting, or inside sales is a plus, but we are willing to train the right person.

Customer Service + Sales

This is primarily a customer service and dispatch position, but we're also looking for someone who can recognize opportunities to help our customers.

We don't believe in high-pressure sales. Our team listens, asks the right questions, educates customers about available options, and makes sure we're not overlooking additional ways we can help.

Compensation

$18.50–$23.00 per hour, based on experience and demonstrated skills.

Employees may qualify for increased compensation as they develop proficiency in customer phone handling, dispatching, technician scheduling, plumbing and water-treatment terminology, estimate follow-up, appointment conversion, and overall job performance.

Performance-based bonus opportunities may also be available.

Why Complete Water Systems?

Join a growing Phoenix home-service company where dependable employees are valued, new skills are rewarded, and there are opportunities to increase your responsibilities, income, and career as the company grows.

Complete Water Systems specializes in residential water treatment and plumbing, including water softeners, whole-home filtration, reverse osmosis, water heaters, and general plumbing services.

If you're dependable, organized, great with customers, and looking for a position where you can grow with the company, we'd like to hear from you.