Customer Service Representative

Dierolf Supply and Service Company, LLC; Gilbertsville (PA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Paid time off

Paid holidays

Employee discounts

Dynamic culture

Bonuses & incentives

Personal growth

Sunday off

Paid training

Job summary

Dierolf Plumbing & Water Treatment in Gilbertsville, PA is seeking a friendly Customer Service Representative to be the face of our team. You will deliver a world-class experience over phone, text, email, chat, and in person, helping customers with appointments and solutions.

You’ll collaborate with field technicians and support day-to-day operations with a positive, empathetic attitude. We offer training, competitive pay, benefits, and a respectful, growth‑oriented culture.

Qualifications

• Previous experience in customer service or as a dispatcher preferred.
• Experience with Service Titan is a plus (training provided).
• Confident, calm, and kind communicator.
• Excellent written and verbal communication skills.
• Strong problem-solving with a customer-first mindset.
• Ability to multitask and handle high volumes of inquiries.
• Attention to detail; work independently and in a team.
• Comfort with computers, CRM systems, Outlook, Excel, Word, and other digital tools.

Responsibilities

• Deliver a world-class customer experience over phone, text, email, chat, and in person.
• Use Service Titan to schedule service appointments and installations.
• Answer inquiries, resolve issues, and offer tailored solutions.
• Maintain a positive, empathetic, and professional attitude at all times.
• Communicate clearly and compassionately to help customers feel heard and supported.
• Collaborate with field technicians and other departments to get the job done right.
• Document customer interactions and update records in our system.
• Assist with general office and administrative tasks as needed to support day-to-day operations.
• Handle light cashier duties, including processing transactions for in-store purchases.

Skills

Customer service

Dispatcher experience

Service Titan

CRM tools

Outlook / Excel

Tools

Service Titan

CRM systems

Job description

Brief Description

Company: Dierolf Plumbing & Water Treatment

Are you passionate about delivering exceptional service while embodying a strong sense of integrity and teamwork? We’re looking for a Customer Service Representative (CSR) who not only excels at helping others but also shares our core values. We believe in showing up for our customers, our team, and our community with selfless service and a drive for excellence. As a CSR, you’ll be the face of our company, ensuring our customers have a seamless and positive experience every time they reach out. At Dierolf Plumbing and Water Treatment, we’re not just fixing pipes—we’re improving lives.

Core Values We Live By

• Selfless Service: We put the needs of our customers first, always striving to go above and beyond to make a positive impact.
• Understanding: We listen with empathy and strive to fully understand our customers’ concerns to provide tailored solutions.
• Commitment: We are dedicated to our customers and our team, always giving our best to deliver high-quality service.
• Accountability: We take ownership of our actions and work to maintain the trust of our customers and colleagues.
• Ambition: We continuously seek to grow, improve, and achieve excellence in all that we do.

What You'll Be Doing

• Delivering a world-class customer experience over phone, text, email, chat, and in-person.
• Using Service Titan to schedule service appointments and installations.
• Answering inquiries, resolving issues, and offering tailored solutions.
• Maintaining a positive, empathetic, and professional attitude at all times.
• Communicating clearly and compassionately to help customers feel heard and supported.
• Collaborating with field technicians and other departments to get the job done right.
• Documenting customer interactions and updating records in our system.
• Assisting with various general office and administrative tasks as needed to support day-to-day operations.
• Handling light cashier duties, including processing transactions for customers that purchase items over the counter.

What We're Looking For

• Previous experience in customer service or as a dispatcher preferred.
• Previous experience using Service Titan a plus (but we'll train the right person)!
• A confident, calm, and kind communicator.
• Excellent communication skills, both verbal and written.
• Strong problem‑solving abilities with a customer-first mindset.
• Ability to multitask and handle high volumes of customer inquiries.
• Strong attention to detail and ability to work independently and as a team.
• Must be comfortable using computers, CRM systems, Outlook, Excel, Word, and other digital tools.

Benefits

• Competitive pay
• Health insurance and elective insurances
• Paid time off and paid holidays
• Employee discounts
• Dynamic and supportive work environment and culture
• Bonuses, commission, referral program, & incentives
• Personal and professional growth opportunities
• Never work a Sunday
• Paid training

Summary

We are an Equal Opportunity Employer committed to maintaining a safe, respectful, and inclusive workplace for our employees, customers, and communities. We prohibit discrimination based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other status protected by law.

H2O Care Partners is committed to pay transparency and providing good‑faith compensation ranges for all roles. We also provide reasonable accommodation for disabilities and religious beliefs. If you need assistance during the application process, please contact our People Team at [e-mail].