Customer Experience Specialist (Pest Services)

OPC Pest Services; Hudson (FL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) plan with company match

Vacation, holidays, and sick leave

Employee discounts

Tuition reimbursement

Industry-leading training program

Job summary

Orkin in Hudson, FL is seeking a Customer Service Specialist to deliver top-tier service, schedule visits, and manage efficient routes for technicians. You will engage customers with empathy, maintain accurate records, and contribute to branch growth through excellent service delivery.

The role emphasizes strong communication, organization, and the ability to handle multiple tasks in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Navigate Windows-based and Web-based systems to track routes and schedules.
• Schedule appointments for technicians to minimize drive time and optimize routes.
• Identify customer needs through listening and questioning.
• Maintain customer database with accurate information.

Skills

Customer service

Communication

Time management

Problem solving

Education

High School diploma or equivalent

Tools

Windows OS

Web-based systems

Microsoft Office

Job description

Orkin in Hudson, FL is seeking a Customer Service Specialist to deliver top-tier service, schedule visits, and manage efficient routes for technicians. You will engage customers with empathy, maintain accurate records, and contribute to branch growth through excellent service delivery.

The role emphasizes strong communication, organization, and the ability to handle multiple tasks in a fast-paced environment.