Customer Experience Specialist — Pest Solutions

Rollins, Inc.; Harrisonburg (VA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Comprehensive medical, dental and vis​

401(k) plan with company match

Paid vacation, holidays, and sickLeave

Employee discounts

Tuition reimbursement, dependent schol

Industry leading training program

Job summary

Orkin is hiring a Customer Service Specialist in the United States as part of a trusted leader with 120+ years in pest management. You will handle inbound/outbound calls, schedule service visits, and coordinate routes to optimize efficiency while delivering top customer experience.

The role emphasizes empathy, accuracy, and teamwork, with comprehensive benefits and an industry-leading training program to support growth and success.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.

Responsibilities

• Answer incoming calls and schedule, confirm and follow up on service appointments.
• Navigate a Windows-based and Web-based system to track routes and optimize schedules.
• Schedule appointments for technicians to minimize drive time and suggest alternate routes.
• Identify customer needs through listening and questioning.
• Maintain accurate customer information in the database, including call details and payments.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and initiatives.
• Safeguard customer privacy and proprietary information.

Skills

Customer service

Communication skills

Microsoft Office

Basic computer skills

Education

High School Diploma or equivalent

Job description

Orkin is hiring a Customer Service Specialist in the United States as part of a trusted leader with 120+ years in pest management. You will handle inbound/outbound calls, schedule service visits, and coordinate routes to optimize efficiency while delivering top customer experience.

The role emphasizes empathy, accuracy, and teamwork, with comprehensive benefits and an industry-leading training program to support growth and success.