Customer Experience Specialist – Growth-Driven Service Role

Orkin, LLC; City of Hudson (NY); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) plan with company match

Paid vacation and holidays

Employee discounts

Industry-leading training program

Job summary

Orkin, LLC is seeking a Customer Service Specialist in Hudson, NY to support scheduling, routing, and customer interactions with a service-focused mindset. You will help manage appointments, coordinate technicians, and ensure high-quality customer experiences in a fast-paced setting.

The role emphasizes empathy, accuracy, and teamwork, offering full benefits and opportunities for growth within a leading pest management company.

Qualifications

• Experience in customer service or sales preferred
• Excellent interpersonal and communication skills
• Basic computer skills in software and web-based applications
• Proficient in Microsoft Office

Responsibilities

• Answer calls and schedule service appointments
• Navigate computer systems to track routes and optimize schedules
• Schedule technicians to minimize drive time and distances
• Identify customer concerns and evaluate needs
• Maintain customer database with accurate information
• Reschedule unserviced accounts within 24 hours
• Participate in quality assurance processes
• Safeguard customer privacy and proprietary information

Skills

Customer Service

Sales

Interpersonal Skills

Microsoft Office

Education

High School Diploma

Tools

Windows-based system

Web-based system

Job description

Orkin, LLC is seeking a Customer Service Specialist in Hudson, NY to support scheduling, routing, and customer interactions with a service-focused mindset. You will help manage appointments, coordinate technicians, and ensure high-quality customer experiences in a fast-paced setting.

The role emphasizes empathy, accuracy, and teamwork, offering full benefits and opportunities for growth within a leading pest management company.