Customer Experience & Scheduling Specialist

Rollins, Inc.; Hudson (FL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Competitive earnings starting at $17 -

Comprehensive benefits package

401(k) plan with company match

Paid vacation, holidays, and sickleave

Employee discounts, tuition reimburse

Industry leading, quality training

Job summary

Orkin in Florida is seeking a Customer Service Specialist to join a team known for reliability and growth. You’ll handle incoming calls, schedule service visits, and coordinate routes to support efficient service delivery while upholding privacy and accuracy.

No industry experience required—Orkin provides award-winning training. Expect competitive pay ($17–$20/hr), comprehensive benefits, a 401(k) plan with company match, paid time off, and opportunities to grow with a nationwide leader in pest

Qualifications

• Previous experience in Customer Service or Sales preferred
• High School Diploma or equivalent required
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through
• Demonstrated ability to prioritize tasks and manage time efficiently

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules
• Apply training to schedule appointments for technicians to minimize drive time and/or distance
• Use listening skills and probing questions to identify the customer’s concern and needs
• Monitor, update and maintain customer database with accurate information
• Reschedule unserviced accounts within 24 hours
• Participate in quality assurance processes and initiatives
• Safeguards customer privacy and proprietary information

Skills

Interpersonal communication

Computer literacy

Attention to detail

Time management

Prioritize tasks

Customer service/sales experience

Education

High School Diploma or equivalent

Tools

Microsoft Office

Windows-based system

Job description

Orkin in Florida is seeking a Customer Service Specialist to join a team known for reliability and growth. You’ll handle incoming calls, schedule service visits, and coordinate routes to support efficient service delivery while upholding privacy and accuracy.

No industry experience required—Orkin provides award-winning training. Expect competitive pay ($17–$20/hr), comprehensive benefits, a 401(k) plan with company match, paid time off, and opportunities to grow with a nationwide leader in pest