Customer Experience Specialist — Pest Services

Orkin; Conyers (GA); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) plan with company match

Paid vacation, holidays, and sickLeave

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Job summary

Orkin is hiring a Customer Relations Specialist to support customers with a service mindset and accurate scheduling. You will handle incoming calls, schedule visits, and optimize routes while maintaining a high level of customer satisfaction.

The role emphasizes empathy, fast-paced organization, and accountability within a team-focused environment that values growth and comprehensive benefits.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Proficient in Microsoft Office and basic computer skills.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Navigate Windows-based and Web-based systems to track routes and schedules.
• Schedule technicians to minimize drive time and plan alternative routes.
• Identify customer concerns and assess needs through active listening.
• Maintain customer database with accurate call details and outcomes.
• Reschedule unserviced accounts within 24 hours.
• Support quality assurance programs and protect customer privacy.

Skills

Customer service

Sales

Interpersonal skills

Basic computer skills

Microsoft Office

Attention to detail

Prioritize tasks

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Orkin is hiring a Customer Relations Specialist to support customers with a service mindset and accurate scheduling. You will handle incoming calls, schedule visits, and optimize routes while maintaining a high level of customer satisfaction.

The role emphasizes empathy, fast-paced organization, and accountability within a team-focused environment that values growth and comprehensive benefits.