Customer Experience Specialist — Delight & Growth

HomeTeam Pest Defense, Inc.; Longwood (FL); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

$17.50 hourly

Medical, dental, vision benefits

Company paid life & AD&D insurance

401(k) with company match up to 6%

Employee stock purchase plan

Paid time off and holidays

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Opportunity to advance within the 회사

Recognition for a job well done

Friendly work environment

Employee referral bonuses

Job summary

HomeTeam Pest Defense, Inc. is seeking a Customer Service Representative to deliver positive customer experiences and support the scheduling and coordination of pest control services. You will communicate with customers and internal teams, manage service notes, and assist with billing inquiries while upholding the company’s service standards.

The role offers a friendly work environment, competitive pay, and a comprehensive benefits package, with opportunities for advancement within the company.

Qualifications

• Minimum 1 year of prior customer service experience.
• Entry-level customer service skills and technique.
• Basic understanding of computers.
• Familiarity with using company telephone features.

Responsibilities

• Provide information to prospects and initiate new service.
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service.
• Interact with customers using Route Point software.
• Resolve invoices and billing questions.
• Conduct professional phone conversations about issues surrounding service.
• Enter service-related notes in the system.

Skills

Customer service

Communication skills

Problem solving

Education

High school diploma or GED

Tools

Route Point software

Job description

HomeTeam Pest Defense, Inc. is seeking a Customer Service Representative to deliver positive customer experiences and support the scheduling and coordination of pest control services. You will communicate with customers and internal teams, manage service notes, and assist with billing inquiries while upholding the company’s service standards.

The role offers a friendly work environment, competitive pay, and a comprehensive benefits package, with opportunities for advancement within the company.