Customer Experience Specialist — Growth & Support Champion

Rollins, Inc.; Longwood (FL); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision benefits

Company 401(k) with company match

Employee stock purchase plan

Paid time off

Tuition reimbursement

Employee discounts

Dependant scholarship awards

Professional growth opportunities

Job summary

HomeTeam Pest Defense is hiring a Customer Service Representative in Florida. You will provide information, answer questions, and schedule pest-related services using Route Point software. The role requires at least 1 year of customer service experience and a high school diploma or GED.

Join a team with competitive pay and comprehensive benefits. The company offers growth opportunities and a supportive work environment within Rollins, Inc.

Qualifications

• Minimum 1 year of customer service experience.
• Basic / entry level understanding of computers.
• Must be 18 years or older with a high school diploma or GED.
• Familiarity with company telephone features is a plus.

Responsibilities

• Provide information to prospects and initiate new service.
• Answer questions, research problems, resolve issues, provide pricing and schedule service.
• Interact with customers/prospects by scheduling various pest and builder related services using Route Point software.
• Resolve invoice and billing questions and ensure proper closure with customers.
• Conduct professional telephone conversations about service issues.
• Enter service-related notes into the system.

Skills

Customer service

Telephone etiquette

Problem resolution

Education

High school diploma or GED

Tools

Route Point software

Job description

HomeTeam Pest Defense is hiring a Customer Service Representative in Florida. You will provide information, answer questions, and schedule pest-related services using Route Point software. The role requires at least 1 year of customer service experience and a high school diploma or GED.

Join a team with competitive pay and comprehensive benefits. The company offers growth opportunities and a supportive work environment within Rollins, Inc.