Customer Experience Pro - Pest Defense Support

Rollins; Longwood (FL); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Hourly pay $17.50

Comprehensive benefits package

401(k) plan with company match

Employee stock purchase plan

Paid time off and holidays

Tuition reimbursement

Dependent scholarship awards

Opportunities for growth

Recognition for a job well done

Friendly work environment

Employee referral bonuses

Growth and respect in industry

Job summary

HomeTeam is seeking a Customer Service Representative to ensure positive, seamless experiences for HomeTeam Pest Defense customers. You will handle inquiries, schedule services, and assist with payments to help drive ongoing engagement.

Based in Florida, the role offers competitive hourly pay, comprehensive benefits, and a clear path for growth within Rollins. Join a friendly team dedicated to exceptional service and industry leadership.

Qualifications

• 1 year of previous customer service experience
• Entry level customer service skill and technique
• Basic / entry level understanding of computers
• Entry level skill on use of company telephone features and how to use them
• Must be 18 years or older with a high school diploma or GED

Responsibilities

• Provide information to prospects and initiate new service
• Answer questions, research problems, resolve issues, provide pricing (non-termite)
• Schedule service(s) and provide closure for customers
• Interact with customers/prospects by scheduling pest and builder services
• Resolve billing questions and issues
• Conduct professional phone conversations with customers
• Enter service-related notes in system software
• Provide marketing information to prospects and customers
• Follow up with customers for re-treats and new services
• Maintain customer files and update notes in systems
• Review service tickets for technicians
• Ensure accuracy of technician paperwork

Skills

Customer service

Communication

Phone etiquette

Conflict resolution

Education

High school diploma or GED

Tools

Route Point software

Job description

HomeTeam is seeking a Customer Service Representative to ensure positive, seamless experiences for HomeTeam Pest Defense customers. You will handle inquiries, schedule services, and assist with payments to help drive ongoing engagement.

Based in Florida, the role offers competitive hourly pay, comprehensive benefits, and a clear path for growth within Rollins. Join a friendly team dedicated to exceptional service and industry leadership.