Customer Experience Specialist – Growth, Benefits & Impact

Orkin LLC; Sandston (VA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

$18-$20 hourly

Comprehensive benefits package

Company paid life & AD&D insurance

401(k) plan with company match

Employee stock purchase plan

Paid time off and holidays

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Advancement within the company

Recognition for a job well done

Friendly work environment

Employee referral bonuses

Professional growth opportunities

Job summary

HomeTeam Pest Defense in the United States seeks a friendly Customer Service Representative to support customers and prospects, schedule services, and resolve billing questions. You will interact with customers by phone and online, provide pricing information, and maintain accurate notes in the system.

We offer competitive pay, medical/dental/vision benefits, paid time off, 401(k) with company match, and opportunities to grow within the company.

Qualifications

• Must have 1 year of previous customer service experience.
• Entry level customer service skill and technique.
• Basic / entry level understanding of computers.
• Entry level skill on use of company telephone features and how to use them.
• Must be 18 years or older with a high school diploma or GED.

Responsibilities

• Provide positive customer experiences that significantly affect the customer's likelihood to continue to use and buy additional service from HomeTeam Pest Defense.
• Provide information to prospects and initiate new service.
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers.
• Interact with customers/prospects by scheduling various pest and builder related services using Route Point software.
• Resolving customer problems with invoices and billing questions.
• Conduct telephone conversations with customers about issues surrounding their service in a professional manner.
• Enter service-related notes in system software.
• Provide general marketing information to prospects and customers as requested.
• Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed.
• Maintain customer files on computer and in filing system.
• Validate technician paperwork for completeness and accuracy.
• File Technician paperwork in customer files.
• Update notes in system with technician and other employee customer information.
• Print, distribute, and review service tickets for technicians.
• Have a basic knowledge of technician’s job and processes of company's treatment processes.
• Properly follow HomeTeam Pest Defense telephone etiquette procedures.
• Ability to calm and diffuse angry customers.
• Escalate appropriate inquiries or problems to managers.
• Collect and reconcile payments received by technicians.

Skills

Customer service experience

Basic computer skills

Telephone system basics

Education

High school diploma or GED

Tools

Route Point software

Job description

HomeTeam Pest Defense in the United States seeks a friendly Customer Service Representative to support customers and prospects, schedule services, and resolve billing questions. You will interact with customers by phone and online, provide pricing information, and maintain accurate notes in the system.

We offer competitive pay, medical/dental/vision benefits, paid time off, 401(k) with company match, and opportunities to grow within the company.