Pest Defense Customer Care Specialist

Rollins; Ruskin (FL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision

Company paid life & AD&D

401(k) matching

Employee stock purchase plan

Paid time off and holidays

Tuition reimbursement

Dependent scholarship awards

Professional growth opportunities

Employee discounts

Referral bonuses

Job summary

HomeTeam Pest Defense is hiring a Customer Service Representative in Ruskin, FL. You will provide positive customer experiences, schedule services, and support technicians and customers using Route Point, while handling inquiries and billing questions.

The role offers competitive pay of $16-$17 per hour, comprehensive benefits, paid time off, and opportunities for advancement in a friendly, supportive environment.

Qualifications

• Must have 1 year of previous customer service experience.
• Entry level customer service skill and technique.
• Basic / entry level understanding of computers.
• Entry level skill on use of company telephone features and how to use them.
• Must be 18 years or older with a high school diploma or GED.

Responsibilities

• Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from HomeTeam Pest Defense.
• Regularly communicates with internal and external customers of HomeTeam Pest Defense.
• Provide information to prospects and initiate new service.
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers.
• Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software.
• Resolving customer problems with invoices and billing questions.
• Conduct telephone conversations with customers about issues surrounding their service in a professional manner.
• Enter service-related notes in system software.
• Provide general marketing information to prospects and customers as requested.
• Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed.
• Maintain customer files on computer and in filing system.
• Validate technician paperwork for completeness and accuracy.
• File Technician paperwork in customer files.
• Update notes in system with technician and other employee customer information.
• Print, distribute, and review service tickets for technicians.
• Have a basic knowledge of technician’s job and processes of company's treatment processes.
• Properly follow HomeTeam Pest Defense telephone etiquette procedures.
• Ability to calm and diffuse angry customers.
• Escalate appropriate inquiries or problems to managers.
• Collect and reconcile payments received by technicians.

Skills

Customer service

Education

High school diploma or GED

Tools

Basic computer skills

Job description

HomeTeam Pest Defense is hiring a Customer Service Representative in Ruskin, FL. You will provide positive customer experiences, schedule services, and support technicians and customers using Route Point, while handling inquiries and billing questions.

The role offers competitive pay of $16-$17 per hour, comprehensive benefits, paid time off, and opportunities for advancement in a friendly, supportive environment.