Customer Care Specialist — Scheduling & Billing

Orkin LLC; Longwood (FL); Vor Ort; USD 20.000 - 28.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision

Company paid life & AD&D insurance

401(k) plan with company match up to 6

Employee stock purchase plan

Paid Time off and holidays

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Advancement opportunities

Recognition for a job well done

Friendly work environment

Employee referral bonuses

Professional growth opportunities

Zusammenfassung

HomeTeam Pest Defense is hiring a Customer Service Representative in Florida. You will provide positive customer experiences, schedule services, and resolve billing questions, using Route Point software to liaise with customers and technicians.

A focus on courteous communication and accurate record keeping is essential. The role offers hourly pay of 17.50, comprehensive benefits, and a path to career growth within a friendly, team‑oriented environment.

Qualifikationen

• Must have 1 year of previous customer service experience.
• Entry level customer service skill and technique.
• Basic / entry level understanding of computers.
• Entry level skill on use of company telephone features and how to use them.
• Must be 18 years or older with a high school diploma or GED.

Aufgaben

• Provide information to prospects and initiate new service.
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers.
• Interact with customers/prospects by scheduling various pest and builder related services using Route Point software.
• Resolving customer problems with invoices and billing questions.
• Conduct telephone conversations with customers about issues surrounding their service in a professional manner.

Kenntnisse

Customer service

Telephone skills

Computer literacy

Ausbildung

High School Diploma or GED

Tools

Route Point software

Jobbeschreibung

HomeTeam Pest Defense is hiring a Customer Service Representative in Florida. You will provide positive customer experiences, schedule services, and resolve billing questions, using Route Point software to liaise with customers and technicians.

A focus on courteous communication and accurate record keeping is essential. The role offers hourly pay of 17.50, comprehensive benefits, and a path to career growth within a friendly, team‑oriented environment.