Customer Experience Specialist — Growth & Benefits

HomeTeam Pest Defense; Ruskin (FL); Hybrid; USD 22,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive medical, dental, vision

Company paid life & AD&D insurance

401(k) plan with company match up to 6

Employee stock purchase plan

Paid time off and holidays

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Opportunity to advance within the公司

Recognition for a job well done

A friendly work environment

Employee referral bonuses

Job summary

HomeTeam Pest Defense in Ruskin, FL is seeking a Customer Service Representative to provide information to prospects, answer questions, schedule services, and resolve billing inquiries. You will interact with customers using Route Point software and maintain organized service records.

Typical duties include handling payments, following up on re‑treats, and delivering professional, courteous service. The role offers competitive pay and robust benefits, with opportunities for advancement within

Qualifications

• Must have 1 year of previous customer service experience.
• Basic / entry level understanding of computers.
• Entry level skill on use of company telephone features and how to use them.
• Must be 18 years or older with a high school diploma or GED.

Responsibilities

• Provide information to prospects and initiate new service.
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers.
• Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software.
• Resolving customer problems with invoices and billing questions.
• Conduct telephone conversations with customers about issues surrounding their service in a professional manner.
• Enter service-related notes in system software.
• Provide general marketing information to prospects and customers as requested.
• Conduct follow‑up telephone calls with customers for re‑treats, initial services, and current customers as directed.
• Maintain customer files on computer and in filing system.
• Validate technician paperwork for completeness and accuracy.
• File Technician paperwork in customer files.
• Update notes in system with technician and other employee customer information.
• Print, distribute, and review service tickets for technicians.
• Have a basic knowledge of technician’s job and processes of company's treatment processes.
• Properly follow HomeTeam Pest Defense telephone etiquette procedures.
• Ability to calm and diffuse angry customers.
• Escalate appropriate inquiries or problems to managers.
• Collect and reconcile payments received by technicians.

Skills

Customer service

Communication

Basic computer skills

Telephone skills

Education

High school diploma or GED

Tools

Route Point software

Job description

HomeTeam Pest Defense in Ruskin, FL is seeking a Customer Service Representative to provide information to prospects, answer questions, schedule services, and resolve billing inquiries. You will interact with customers using Route Point software and maintain organized service records.

Typical duties include handling payments, following up on re‑treats, and delivering professional, courteous service. The role offers competitive pay and robust benefits, with opportunities for advancement within