Order & Customer Relations Specialist

Paycom; Charlotte (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Paycom in Charlotte, NC is seeking a detail-oriented Customer Administrator to support the fast-paced sales office. You will manage customer interactions throughout the entire order process—from specification and pricing to invoicing—and collaborate closely with the sales team to maintain strong customer relationships.

The ideal candidate has a Bachelor’s degree or equivalent, at least 2 years in customer service, and solid accounting knowledge.

Qualifications

• Bachelor's degree or equivalent experience, preferred.
• At least 2 years of experience in customer service or direct customer-facing roles.
• Strong understanding of accounting principles and processes.
• Proficient in working with integrated computer systems, especially within the Microsoft Windows environment.
• Ability to quickly learn and adapt to new software technologies.
• Excellent verbal and written communication skills.
• Ability to remain dependable and demonstrate excellent time management skills.
• Strong interpersonal skills, including negotiation, listening, empathy, conflict resolution and clarification.
• Ability to manage multiple priorities effectively and meet deadlines.

Responsibilities

• Ensure accuracy in determining contracts, pricing quotes and processing orders.
• Handle order acknowledgments, vendor purchase orders payment reconciliation, and client invoicing.
• Manage compliance with local and national contracts, from quotations to customer invoicing.
• Maintain accurate and organized records for all order and project files.
• Proactively address and resolve issues that arise to ensure a high level of customer satisfaction.

Skills

Customer service

Communication skills

Time management

Interpersonal skills

Negotiation

Multi-tasking

Education

Bachelor's degree

Tools

Microsoft Windows

ERP software

Job description

Paycom in Charlotte, NC is seeking a detail-oriented Customer Administrator to support the fast-paced sales office. You will manage customer interactions throughout the entire order process—from specification and pricing to invoicing—and collaborate closely with the sales team to maintain strong customer relationships.

The ideal candidate has a Bachelor’s degree or equivalent, at least 2 years in customer service, and solid accounting knowledge.