Healthcare Customer Experience Specialist (CRM & Support)

Paycom; Florida; On-site; USD 36,000 - 52,000; Full time

Job summary

Paycom is seeking a Customer Service Specialist in Florida to support healthcare professionals and field teams. You will handle inbound calls, emails, and tickets, assist with sample requests, orders, and returns, and perform outbound follow-ups.

You’ll document interactions in CRM, troubleshoot issues, and escalate when needed while meeting performance SLAs. The role requires 1–3 years in customer service, strong communication, and experience with Zendesk or similar systems.

Qualifications

• 1–3 years in customer service, call center, or contact center roles.
• Strong verbal and written communication skills.
• Experience with CRM or ticketing systems (Zendesk or similar).
• Ability to multitask across systems and priorities.
• Detail-oriented with accuracy and reliability.
• Ability to work in a fast-paced, metric-driven environment.
• Preferred: experience in Healthcare, pharmaceutical, or regulated support environments.

Responsibilities

• Handle inbound customer service calls, emails, and CRM/Zendesk tickets from HCPs and field representatives.
• Assist with inquiries related to sample requests, orders, returns, and account inquiries accurately and efficiently.
• Conduct outbound calls to obtain missing information and resolve pending requests.
• Accurately document all interactions in CRM/ticketing systems (Zendesk or similar).
• Troubleshoot basic system, portal, and order-related issues.
• Escalate complex issues and system outages to appropriate internal teams.
• Follow SOPs and client-specific requirements with consistency and accountability.
• Meet or exceed performance metrics including response time, quality, and resolution SLAs.

Skills

Customer service

Communication

Multitasking

Attention to detail

Accountability

Empathy

Team collaboration

Time management

Tools

Zendesk

Job description

Paycom is seeking a Customer Service Specialist in Florida to support healthcare professionals and field teams. You will handle inbound calls, emails, and tickets, assist with sample requests, orders, and returns, and perform outbound follow-ups.

You’ll document interactions in CRM, troubleshoot issues, and escalate when needed while meeting performance SLAs. The role requires 1–3 years in customer service, strong communication, and experience with Zendesk or similar systems.