Customer Experience & Order Support Specialist

TestEquity LLC; Corona (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

TestEquity LLC is seeking a Customer Experience Specialist to interact with customers, address inquiries, and update information as required. You will handle calls, assist with orders and quotes, manage the support inbox, and provide order status updates by phone or email.

The role requires a High School Diploma or GED, 3+ years in sales-related customer service, and strong communications skills. Experience with ERP systems and MS Office is preferred.

Qualifications

• High School Diploma or GED required.
• AA in business preferred.
• 3+ years of sales-related customer service experience required.
• Excellent verbal and written communication.
• Attention to detail.
• Microsoft Office skills and data entry.
• Prior experience using an ERP system.

Responsibilities

• Handle inbound calls on company 800 numbers.
• Assist customers with orders and quotes over the phone.
• Respond to customer inquiries in the shared inbox.
• Manage smaller, unassigned accounts and provide support.
• Provide order status updates via phone or email.
• Assist customers via web chat as needed.
• Respond to information requests from customers.
• Contribute to product quality indirectly through service.
• Perform other duties as assigned.

Skills

Customer service

Phone support

Order processing

Data entry

ERP systems

MS Office

Communication

Education

High School Diploma or GED

AA in business

Tools

ERP systems

Job description

TestEquity LLC is seeking a Customer Experience Specialist to interact with customers, address inquiries, and update information as required. You will handle calls, assist with orders and quotes, manage the support inbox, and provide order status updates by phone or email.

The role requires a High School Diploma or GED, 3+ years in sales-related customer service, and strong communications skills. Experience with ERP systems and MS Office is preferred.