Member Experience Specialist

Paycom - ATS; Springfield (MO); On-site; USD 25,000 - 38,000; Full time

Job summary

Paycom - ATS in Springfield, MO seeks a full-time Customer Service Associate to support members via telephone, video, email, and chat. You will explain services, resolve issues within your authority, and route more complex problems to supervision with recommendations.

You will identify cross-sell opportunities, maintain accurate account records, and support other departments as needed. This role requires attention to detail and solid communication skills.

Qualifications

• One year to three years of similar or related experience.
• Good communication skills; detail-oriented with numerical accuracy.
• Must be willing to work at any Columbia, Missouri location.

Responsibilities

• Assists members and potential members with their telephone, email, video, chat, and online banking requests; answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations.
• Identifies cross-sell opportunities and cross-sells services to members.
• Performs department side duties as assigned.
• Ensures the appropriate records are maintained and required reports are prepared.
• Assists other departments as needed.
• Maintains member account information on computer system.
• Performs other job-related duties required or assigned.

Skills

Communication skills

Detail oriented

Ten key calculator

Education

High school diploma or GED

Job description

Paycom - ATS in Springfield, MO seeks a full-time Customer Service Associate to support members via telephone, video, email, and chat. You will explain services, resolve issues within your authority, and route more complex problems to supervision with recommendations.

You will identify cross-sell opportunities, maintain accurate account records, and support other departments as needed. This role requires attention to detail and solid communication skills.