Customer Experience & Sales Support Specialist

TestEquity LLC; Moorpark (CA); On-site; USD 40,000 - 65,000; Full time

Job summary

TestEquity LLC in Moorpark, CA is seeking a Customer Experience Specialist to handle inquiries, assist with orders, and maintain accurate account information. You will respond via phone, email, and web chat, supporting our customers and coordinating with internal teams to ensure satisfaction.

The role emphasizes strong communication, detail orientation, and proficiency with MS Office and ERP systems to manage data and process requests efficiently.

Qualifications

• 3+ years of sales related customer service tasks and responsibilities is required.
• High School Diploma or GED required.
• AA in business is preferred.

Responsibilities

• Handle incoming phone calls from our 800 numbers.
• Assist customers with placing orders and providing quotes over the phone.
• Assist in managing our shared customer support inbox by responding to customer inquiries.
• Perform general account management to our smaller, unassigned accounts.
• Provide order status to customers via phone or email.
• Provide assistance to our customers via web chat.
• Respond appropriately to customer requests for information.
• Indirectly responsible for product quality.
• Perform other duties, and tasks as assigned.

Skills

Communication

Attention to detail

Microsoft Office

Data entry

Education

High School Diploma or GED

AA in business

Tools

ERP system

Job description

TestEquity LLC in Moorpark, CA is seeking a Customer Experience Specialist to handle inquiries, assist with orders, and maintain accurate account information. You will respond via phone, email, and web chat, supporting our customers and coordinating with internal teams to ensure satisfaction.

The role emphasizes strong communication, detail orientation, and proficiency with MS Office and ERP systems to manage data and process requests efficiently.