Plant Customer Experience Specialist

Paycom - ATS; Chicago, Northern (IL, KY); Hybrid; USD 20,000 - 29,000; Full time

Job summary

Paycom - ATS is seeking a dedicated Customer Service Representative to service house accounts, phone and walk-in customers in a fast-paced environment. You will manage transactions, assist with orders, and work closely with branch teams to ensure a smooth customer experience.

The role emphasizes relationship-building, problem-solving, and accurate record-keeping using CRM and POS systems, with a typical hourly wage of $18.00.

Qualifications

• Proven experience in customer service, sales, or a related field.
• Strong communication and interpersonal skills.
• Commitment to delivering high levels of customer service and satisfaction.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Experience with CRM, POS, and Microsoft Office Suite is a plus.
• High school diploma or equivalent.

Responsibilities

• Provide high-quality customer service to house accounts, phone and walk-in customers.
• Assist with transactions, orders, and purchases to ensure a smooth experience.
• Build and maintain positive relationships to drive repeat business.
• Capture customer feedback and share insights with sales/product teams.
• Maintain accurate customer records in the CRM system and related docs.

Skills

Customer Service

Sales

Communication

Interpersonal Skills

Problem Solving

Education

High School Diploma

Tools

CRM systems

POS systems

Microsoft Office

Job description

Paycom - ATS is seeking a dedicated Customer Service Representative to service house accounts, phone and walk-in customers in a fast-paced environment. You will manage transactions, assist with orders, and work closely with branch teams to ensure a smooth customer experience.

The role emphasizes relationship-building, problem-solving, and accurate record-keeping using CRM and POS systems, with a typical hourly wage of $18.00.