Customer Experience Specialist

Paycom; Moorpark, Corona, Tempe (CA, CA, AZ); On-site; USD 32,000 - 34,000; Full time

Job summary

Paycom in Moorpark, CA is seeking a Customer Experience Specialist to interact with customers by addressing inquiries, processing orders, and updating account information.

You will handle calls on our 800 numbers, assist with quotes, manage the shared support inbox, provide order status, and support customers via web chat. Strong communication and ERP experience are required, with MS Office proficiency.

Qualifications

• 3+ years of sales-related customer service experience.
• Excellent written and verbal communication.
• Ability to use Microsoft Office and perform data entry.
• Experience with an ERP system.

Responsibilities

• Handle incoming calls on our 800 numbers.
• Assist customers with placing orders and providing quotes over the phone.
• Respond to customer inquiries via email and in the shared inbox.
• Perform general account management for smaller, unassigned accounts.
• Provide order status to customers by phone or email.
• Assist customers via web chat and respond to information requests.
• Support product quality through accurate information handling.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Attention to detail

MS Office

ERP experience

Education

High School Diploma or GED

AA in business

Tools

Microsoft Office

ERP system

Job description

Job Details

• Job Location: CA Moorpark - Moorpark, CA 93021
• Position Type: Full Time
• Salary Range: $23.00 - $25.00 Hourly

Summary/Purpose of the Position

The Customer Experience Specialist is responsible for interacting with the company's customers by addressing inquiries, requests for information, and reconciling and updating information as required.

Essential Duties, Functions and/or Responsibilities

• Handle incoming phone calls from our 800 numbers
• Assist customers with placing orders and providing quotes over the phone
• Assist in managing our shared customer support inbox by responding to customer inquiries
• Perform general account management to our smaller, unassigned accounts
• Provide order status to customers via phone or email
• Provide assistance to our customers via web chat
• Respond appropriately to customer requests for information
• Indirectly responsible for product quality
• Perform other duties, and tasks as assigned

Qualifications

• High School Diploma or GED required
• AA in business is preferred
• 3+ years of sales related customer service tasks and responsibilities is required
• Excellent communication both verbally and in writing
• Attention to detail
• Microsoft Office skills and knowledge (data entry)
• Prior experience utilizing an ERP system

Physical Requirements

• Ability to safely and successfully perform essential job functions in accordance with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
• Ability to maintain regular and timely attendance in accordance with the ADA, FMLA, and other federal, state, and local regulations

Authorization Requirement

This position requires applicants to be authorized to work in the US without sponsorship; TestEquity does not sponsor applicants for work visas.

Equal Employment Opportunity Statement

TestEquity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.