Customer Experience Specialist – Multichannel Support

Caesars Entertainment; Atlantic City (NJ); On-site; USD 25,000 - 28,000; Full time

Job summary

Caesars Entertainment in Atlantic City is seeking a customer service professional to deliver high-quality service with every interaction, whether by phone or email. You will collaborate with fellow agents and cross-functional teams, share customer success stories, and work to resolve issues while aiming for KPI targets set by your supervisor.

Training and ongoing learning are provided to help you excel. This role emphasizes proactive information sharing about accounts and transactions and

Responsibilities

• Deliver a high level of service with every customer interaction
• Collaborate with other agents to share customer success stories
• Partner with cross-functional departments (retail, marketing, tech, etc.) to resolve customer issues
• Deliver on KPI's agreed upon by you and your direct supervisor
• Continual learning with hands-on training with other agents, leads, and management
• Deliver on the ultimate customer experience with every interaction (phone, email, etc.)
• Provide information to our customers about their account and transactions
• Be seen as a "thought leader" when it comes to resolving customer issues
• Other duties as assigned

Job description

Caesars Entertainment in Atlantic City is seeking a customer service professional to deliver high-quality service with every interaction, whether by phone or email. You will collaborate with fellow agents and cross-functional teams, share customer success stories, and work to resolve issues while aiming for KPI targets set by your supervisor.

Training and ongoing learning are provided to help you excel. This role emphasizes proactive information sharing about accounts and transactions and