Guest Experience Supervisor – Lead Service Excellence

Caesars Entertainment; Atlantic City (NJ); On-site; USD 47,000 - 50,000; Full time

Job summary

Caesars Entertainment in Atlantic City seeks a dedicated leader who can inspire teams, uphold exceptional guest service, and drive performance improvements through coaching and measurable standards. The role emphasizes clear communication, adherence to Code of Commitment, and ongoing development of staff in a high-energy hospitality environment.

The position focuses on maintaining guest satisfaction by promptly addressing issues, leveraging feedback and data, and aligning team efforts with

Qualifications

• Demonstrates superior customer service, leads by example, and models company expectations.
• Coaches employees, provides ongoing feedback, and enforces performance standards.
• Uses EOS data to improve the workplace and communications.

Responsibilities

• Inspires others with a clear direction and motivates teams to meet service goals.
• Addresses performance issues promptly and follows up to ensure guest satisfaction.
• Keeps staff informed about promotions, events, policies and business strategy.

Skills

Customer service

Team leadership

Job description

Caesars Entertainment in Atlantic City seeks a dedicated leader who can inspire teams, uphold exceptional guest service, and drive performance improvements through coaching and measurable standards. The role emphasizes clear communication, adherence to Code of Commitment, and ongoing development of staff in a high-energy hospitality environment.

The position focuses on maintaining guest satisfaction by promptly addressing issues, leveraging feedback and data, and aligning team efforts with