Casino Guest Experience Specialist

Caesars Entertainment Corporation; Atlantic City (NJ); On-site; USD 6,900 - 9,600; Full time

Job summary

Caesars Entertainment Corporation in Atlantic City is seeking a frontline guest service associate. The role emphasizes delivering superb customer service, greeting guests warmly, anticipating needs, and resolving issues quickly to ensure moments of luck and enjoyment during visits.

You will also promote Caesars Rewards programs, inform guests about daily information, and provide a friendly farewell as guests depart. This is a customer-facing position in a dynamic hospitality environment.

Responsibilities

• Demonstrates superior customer service skills and maintains a warm, friendly demeanor.
• Greet guests with a welcoming verbal greeting and anticipate needs to enhance service.
• Promote Caesars Rewards programs and card membership and resolve service breakdowns promptly.

Job description

Caesars Entertainment Corporation in Atlantic City is seeking a frontline guest service associate. The role emphasizes delivering superb customer service, greeting guests warmly, anticipating needs, and resolving issues quickly to ensure moments of luck and enjoyment during visits.

You will also promote Caesars Rewards programs, inform guests about daily information, and provide a friendly farewell as guests depart. This is a customer-facing position in a dynamic hospitality environment.