Guest Experience Coordinator

Caesars Entertainment; Atlantic City (NJ); On-site; USD 20,000 - 29,000; Full time

Job summary

Caesars Entertainment in Atlantic City is seeking a Customer Service Coordinator who delivers superior service, answers external and internal calls, and supports front desk, housekeeping, and maintenance requests. You will enter data accurately, draft courteous responses, and promote Caesars Rewards programs.

If you pride yourself on reliability, MS Office proficiency, social media familiarity, and clear English communication, this role offers a hands-on environment in a fast-paced casino

Qualifications

• High School diploma or equivalent.
• Casino or related customer service exp. preferred.
• Strong administrative and organizational skills.
• Familiar with social media networks.
• Excellent written & verbal communication.
• Must type ≥60 words per minute.
• Fluent in English; read/write English.
• NJ CER license required.

Responsibilities

• Answer external and internal calls for the Atlantic City Caesars Entertainment hotels.
• Provide courteous customer service and support to guests and colleagues.
• Assist with Front Desk, Housekeeping, Maintenance, Bell Desk requests and related transactions.
• Enter data accurately and track guest inquiries; maintain data integrity.
• Draft form letters responding to guest requests or complaints.
• Prepare correspondence and coversheets for weekly distribution to the property.
• Respond to guest inquiries online via Trip Advisor, Yelp, Facebook, Twitter, etc.
• Support local initiatives to grow the guest email database.

Skills

Administrative skills

Organizational skills

Written & verbal communication

Typing speed

Social media familiarity

English reading/writing

Customer service

Education

High School diploma or equivalent

NJ CER license

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

Caesars Entertainment in Atlantic City is seeking a Customer Service Coordinator who delivers superior service, answers external and internal calls, and supports front desk, housekeeping, and maintenance requests. You will enter data accurately, draft courteous responses, and promote Caesars Rewards programs.

If you pride yourself on reliability, MS Office proficiency, social media familiarity, and clear English communication, this role offers a hands-on environment in a fast-paced casino