Customer Service Coordinator I Regional- Part Time (Harrah's Atlantic City/CES)

Caesars Entertainment; Atlantic City (NJ); On-site; USD 20,000 - 29,000; Full time

Job summary

Caesars Entertainment in Atlantic City is seeking a Customer Service Coordinator who delivers superior service, answers external and internal calls, and supports front desk, housekeeping, and maintenance requests. You will enter data accurately, draft courteous responses, and promote Caesars Rewards programs.

If you pride yourself on reliability, MS Office proficiency, social media familiarity, and clear English communication, this role offers a hands-on environment in a fast-paced casino

Qualifications

• High School diploma or equivalent.
• Casino or related customer service exp. preferred.
• Strong administrative and organizational skills.
• Familiar with social media networks.
• Excellent written & verbal communication.
• Must type ≥60 words per minute.
• Fluent in English; read/write English.
• NJ CER license required.

Responsibilities

• Answer external and internal calls for the Atlantic City Caesars Entertainment hotels.
• Provide courteous customer service and support to guests and colleagues.
• Assist with Front Desk, Housekeeping, Maintenance, Bell Desk requests and related transactions.
• Enter data accurately and track guest inquiries; maintain data integrity.
• Draft form letters responding to guest requests or complaints.
• Prepare correspondence and coversheets for weekly distribution to the property.
• Respond to guest inquiries online via Trip Advisor, Yelp, Facebook, Twitter, etc.
• Support local initiatives to grow the guest email database.

Skills

Administrative skills

Organizational skills

Written & verbal communication

Typing speed

Social media familiarity

English reading/writing

Customer service

Education

High School diploma or equivalent

NJ CER license

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

Job Description

Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest’s wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. $18.00 PER HOUR

Responsibilities

• Performs the following for the Atlantic City region:
• The Customer Service Coordinators are responsible for answering all external and internal calls for the Caesars Entertainment, Atlantic City hotels.
• Customer Service Coordinator must be well-informed, courteous team members who provide our internal and external guests with excellent customer service and support.
• Fielding calls and assisting customers with Front Desk, Housekeeping, Maintenance, Bell Desk requests and related transaction needs (i.e., guest disputes/cashiering, service failure concerns, service requests/orders, general information, etc).
• Responsible for the timely and accurate data entry and tracking of all guest inquiries and correspondence, ensuring data integrity.
• Sorts & distributes correspondence based on type of letter, delegating correspondence to department members for guest contact.
• Insures timely and accurate guest responses from assigned department members.
• Responsible for drafting form letters in response to standardized guest requests or complaints.
• Prepares correspondence, responses and coversheets for weekly distribution to the property.
• Continually monitors the effectiveness of database entries.
• Provides on-line responses in the area of customer service through various networks such as Trip Advisor, Yelp, Facebook, Twitter etc.
• Responds in a professional and consistent manner based on departmental guidelines.
• Supports local initiatives to grow the customer email database.
• Maintains familiarity with all Marketing, Food & Beverage, Hotel and Casino programs, and responds to related guest inquiries.
• Acts as a service leader and role model championing property service programs.
• Maintains Customer Service files.
• Provides administrative support for special requests as needed.
• Other duties as assigned.

Qualifications

• High School diploma or equivalent.
• Casino experience or other related customer service experience preferred.
• Strong administrative and organizational skills required.
• Familiar with social media networks.
• Must possess excellent written & verbal communication skills.
• Must be able to maintain a pleasant and professional demeanor at all times.
• Proficient in Microsoft Office applications including: Word, Access and Excel.
• Must type a minimum of 60 words per minute.
• Fluent in English.
• Ability to read and write English.
• NJ CER LICENSE REQUIRED

About Us

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.