Customer Support Agent — Night & Weekend Shifts, KPI‑Driven

Caesars Sportsbook & Casino; Atlantic City (NJ); On-site; USD 22,000 - 30,000; Full time

Job summary

Caesars Digital in Atlantic City, NJ is seeking a customer service professional to deliver outstanding support through phone and email channels. You will collaborate with agents to share success stories and work with retail, marketing, tech, and other departments to resolve issues while meeting KPI targets.

The role emphasizes continuous learning, a customer‑first mindset, and acting as a thought leader in resolving inquiries and guiding customers through transactions.

Qualifications

• Excellent verbal and written communication skills.
• Must be available to work nights, holidays and weekends.
• Ability to multitask and prioritize your work.
• Able to handle complaints and difficult situations in a calm and patient manner.
• Ensure high standards, show initiative, proactivity, and professionalism.
• Must be able to sit for extended periods of time.
• Must be able to type and talk on the phone for extended periods of time.
• Regular attendance in the office.

Responsibilities

• Deliver a high level of service with every customer interaction
• Collaborate with other agents to share customer success stories
• Partner with cross-functional departments (retail, marketing, tech, etc.) to resolve customer issues
• Deliver on KPI's agreed upon by you and your direct supervisor
• Continual learning with hands‑on training with other agents, leads, and management
• Deliver on the ultimate customer experience with every interaction (phone, email, etc.)
• Provide information to our customers about their account and transactions
• Be seen as a "thought leader" when it comes to resolving customer issues
• Other duties as assigned

Skills

Verbal & written comms

Nights/weekends/holidays

Multitasking

Calm conflict handling

Proactive professional

Office presence

Typing + phone

Regular attendance

Job description

Caesars Digital in Atlantic City, NJ is seeking a customer service professional to deliver outstanding support through phone and email channels. You will collaborate with agents to share success stories and work with retail, marketing, tech, and other departments to resolve issues while meeting KPI targets.

The role emphasizes continuous learning, a customer‑first mindset, and acting as a thought leader in resolving inquiries and guiding customers through transactions.