Customer Experience Specialist - Loans & Pawn

TMX Finance Family of Companies; Sunnyvale (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

New hire training program

Educational Reimbursement Program

401(k) and company match

Paid Time Off 12 days/year

Diverse culture and inclusive env

Casual dress code

Job summary

TitleMax in Sunnyvale, TX is seeking a Customer Service Representative to deliver an exceptional in-store experience, educate customers on loan and pawn options, and manage payments and appointments. You will maintain accurate customer records in the POS system and ensure compliance with company policies in a fast-paced setting.

You’ll join a team that values reliability, communication, and attention to detail, with in-person schedules including limited Saturday hours and a strong emphasis on

Qualifications

• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and ability to accurately enter data.
• Must be at least 18 years of age.
• Background check required and compliant with applicable law.
• Ability to handle physical demands and move up to 25 pounds.

Responsibilities

• Provide an exceptional customer experience throughout the full loan or pawn process.
• Assist in customer account management by accepting payments and managing appointments.
• Meet performance standards through referrals and community events.
• Develop customer relationships to build business and brand loyalty.
• Enter and maintain customer information in the POS system with accuracy.
• Uphold compliance with company policies and local, state, and federal laws.
• Maintain security procedures including vault, cash drawer, and deposits.
• Communicate effectively with customers and team members at all levels.

Skills

Verbal communication

Written communication

Professional demeanor

Attention to detail

Data entry accuracy

Driver's license

Auto insurance

Vehicle to use for workday

Microsoft Office proficiency

Phone/Point-of-Sale systems

Education

High school diploma or equivalent

Job description

TitleMax in Sunnyvale, TX is seeking a Customer Service Representative to deliver an exceptional in-store experience, educate customers on loan and pawn options, and manage payments and appointments. You will maintain accurate customer records in the POS system and ensure compliance with company policies in a fast-paced setting.

You’ll join a team that values reliability, communication, and attention to detail, with in-person schedules including limited Saturday hours and a strong emphasis on