Customer Experience Specialist - Last‑Mile Delivery Hub

Talentify; Schertz (TX); On-site; USD 26,000 - 36,000; Full time

Job summary

Amazon is seeking a Delivery Station Customer Service Associate in Schertz, TX to provide in‑station, real‑time support ensuring timely deliveries and customer satisfaction. You will connect customers with experts and contribute to a positive customer experience.

The role emphasizes empathy, clear communication, and fast decision making in a dynamic last‑mile environment, with a full‑time schedule and physical duties as described.

Qualifications

• Experience in Customer Service and strong communication skills.
• Ability to manage time effectively in dynamic environments.
• Familiarity with basic merchandising and brand ambassador activities.
• Comfort working with computer and web based tools.
• Bachelor's degree or equivalent is preferred.

Responsibilities

• Communicate with customers in person, by phone, and by email.
• Empathize with customer needs and prioritize accordingly.
• Uphold company values and respect every customer.
• Resolve issues and set appropriate expectations with customers.
• Write clear, concise responses to customer issues.
• Make quick, well‑reasoned decisions for customers.
• Work a full‑time schedule (40+ hours per week).

Skills

Customer service

Time management

Written and verbal communication

Brand ambassador experience

Problem solving

Merchandising awareness

Team collaboration

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Amazon is seeking a Delivery Station Customer Service Associate in Schertz, TX to provide in‑station, real‑time support ensuring timely deliveries and customer satisfaction. You will connect customers with experts and contribute to a positive customer experience.

The role emphasizes empathy, clear communication, and fast decision making in a dynamic last‑mile environment, with a full‑time schedule and physical duties as described.