Customer Experience Specialist — In Training (Sales & Service)

CarMax Business Services; Melbourne (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

CarMax Business Services in Melbourne, Florida, is seeking a Customer Specialist in Training. In this role, you will deliver a customer-first experience while supporting customers through buying, selling, or servicing vehicles. Responsibilities include vehicle assessments, managing inventory processes, and ensuring exceptional customer service throughout.

The ideal candidate should have strong communication skills, a high school diploma, and an ability to handle multiple tasks with attention to detail. Sales or customer service experience is preferred. Join CarMax to thrive in an environment built on honesty and integrity.

Qualifications

• Strong communication skills with confidence in representing CarMax.
• Ability to build lasting relationships and create win-win solutions.
• Demonstrated integrity, respect, and teamwork.

Responsibilities

• Deliver exceptional customer service by guiding customers.
• Conduct accurate vehicle condition assessments.
• Coordinate service appointments and manage inventory processes.

Skills

Strong communication skills

Building lasting relationships

Attention to detail

Managing multiple tasks

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite (Word, Excel, PowerPoint)

Job description

CarMax Business Services in Melbourne, Florida, is seeking a Customer Specialist in Training. In this role, you will deliver a customer-first experience while supporting customers through buying, selling, or servicing vehicles. Responsibilities include vehicle assessments, managing inventory processes, and ensuring exceptional customer service throughout.

The ideal candidate should have strong communication skills, a high school diploma, and an ability to handle multiple tasks with attention to detail. Sales or customer service experience is preferred. Join CarMax to thrive in an environment built on honesty and integrity.