Customer Experience Specialist (In Training)

CarMax; Ocala (FL); On-site; USD 44,414,000 - 66,764,000; Full time

Benefits offered by this job

Paid sick leave

Paid vacation

Paid holidays

Employee discount

Career development opportunities

Job summary

CarMax in Ocala, FL is seeking a Customer Specialist in Training to deliver an iconic, customer-first experience across buying, selling, and servicing vehicles. You will learn hands-on by guiding customers, supporting appraisals, paperwork, and repair order coordination in a fast-paced environment.

You'll develop strong communication and teamwork skills while adhering to CarMax values of honesty and integrity. This entry-level role offers growth within a nationwide used-car retailer.

Qualifications

• Strong communication skills and confidence in representing CarMax.
• Ability to build lasting relationships and create win-win solutions.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Skilled in balancing customer needs with business goals and following processes.
• Ability to manage multiple tasks and meet deadlines.
• Must have a High School Diploma or equivalent and a valid driver's license.
• Ability to lift up to 25 lbs and read/transcribe data accurately.

Responsibilities

• Deliver exceptional customer service through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments and document details for appraisals.
• Manage inventory processes including check-in, scanning, and reconciliation.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, paperwork, and payments.
• Coordinate service appointments and review repair order invoices for billing accuracy.
• Follow CarMax EH&S requirements and maintain a clean, safe work area.

Skills

Communication

Relationship building

Integrity

Teamwork

Multitasking

Attention to detail

Data transcription

Driver's license

Education

High School Diploma or equivalent

Job description

CarMax in Ocala, FL is seeking a Customer Specialist in Training to deliver an iconic, customer-first experience across buying, selling, and servicing vehicles. You will learn hands-on by guiding customers, supporting appraisals, paperwork, and repair order coordination in a fast-paced environment.

You'll develop strong communication and teamwork skills while adhering to CarMax values of honesty and integrity. This entry-level role offers growth within a nationwide used-car retailer.