Customer Experience Specialist in Training

CarMax Business Services; Ocala (FL); On-site; USD 22,000 - 32,000; Full time

Job summary

CarMax in Ocala, FL is hiring a Customer Specialist in Training. You will support customers through buying, selling, and servicing journeys, handling appraisals, paperwork, and service coordination in a fast-paced setting.

You’ll learn hands-on in a role that emphasizes honesty, integrity, and a customer-first experience, with opportunities to grow as you handle a variety of tasks and collaborate across teams.

Qualifications

• Strong communication skills and the ability to build lasting relationships with customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Ability to balance customer needs with business goals and follow processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• Must have a High School Diploma or equivalent and a valid driver’s license.
• Ability to lift up to 25 lbs and accurately read/transcribe data.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate across teams to maintain a smooth, customer-focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Strong communication

Relationship building

Integrity and teamwork

Multitasking

Attention to detail

Valid driver’s license

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax in Ocala, FL is hiring a Customer Specialist in Training. You will support customers through buying, selling, and servicing journeys, handling appraisals, paperwork, and service coordination in a fast-paced setting.

You’ll learn hands-on in a role that emphasizes honesty, integrity, and a customer-first experience, with opportunities to grow as you handle a variety of tasks and collaborate across teams.