Customer Experience Specialist in Training

CarMax; Indianapolis (IN); Hybrid; USD 23,000 - 36,000; Full time

Benefits offered by this job

Paid sick time

Vacation time

Holiday time

Holiday Premium Pay

Job summary

CarMax is hiring a Customer Specialist in Training in Indianapolis, IN. You will guide customers through sales, appraisals, test drives, and financing, while documenting vehicle conditions and coordinating service orders.

This hands-on role emphasizes integrity, teamwork, and attention to detail as you balance customer needs with CarMax processes, aiming to deliver a seamless, transparent car-buying journey.

Qualifications

• High School Diploma or equivalent and a valid driver’s license.
• Strong communication skills with confidence in representing CarMax.
• Ability to balance customer needs with business goals and follow processes accurately.
• Ability to manage multiple tasks and meet deadlines.
• Ability to lift up to 25 lbs and read/transcribe data.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.

Skills

Strong communication

Relationship building

Integrity and teamwork

Multitasking

Attention to detail

Education

High School Diploma or equivalent

Valid driver’s license

Tools

Microsoft Office

Job description

CarMax is hiring a Customer Specialist in Training in Indianapolis, IN. You will guide customers through sales, appraisals, test drives, and financing, while documenting vehicle conditions and coordinating service orders.

This hands-on role emphasizes integrity, teamwork, and attention to detail as you balance customer needs with CarMax processes, aiming to deliver a seamless, transparent car-buying journey.