Customer Experience Specialist in Training

CarMax; El Cajon (CA); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Benefits eligibility

Job summary

CarMax in El Cajon, CA is seeking a Customer Specialist in Training who will guide customers through buying, selling, or servicing vehicles, delivering an iconic, customer-first experience while learning in a fast-paced environment.

You will perform tasks across vehicle appraisals, paperwork processing, test drives, and repair order coordination, upholding CarMax standards of honesty and integrity as you support the customer journey from start to finish.

Qualifications

• Strong communication skills with confidence in representing CarMax and its products.
• Ability to build lasting relationships and create win-win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Skilled in balancing customer needs with business goals and following processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• High School Diploma or equivalent and a valid driver’s license.
• Ability to lift up to 25 lbs and accurately read and transcribe data.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Communication

Customer service

Teamwork

Attention to detail

Multi-tasking

Read/transcribe data

Education

High School Diploma or equivalent

Job description

CarMax in El Cajon, CA is seeking a Customer Specialist in Training who will guide customers through buying, selling, or servicing vehicles, delivering an iconic, customer-first experience while learning in a fast-paced environment.

You will perform tasks across vehicle appraisals, paperwork processing, test drives, and repair order coordination, upholding CarMax standards of honesty and integrity as you support the customer journey from start to finish.