Customer Experience Specialist In Training

CarMax Business Services; Asheville (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

CarMax Business Services is seeking a Customer Specialist in Training in Asheville, North Carolina. This dynamic role focuses on delivering an exceptional customer experience throughout the vehicle buying, selling, or servicing journey. You will be responsible for tasks such as guiding customers, conducting vehicle assessments, and managing inventory processes.

Successful candidates will possess strong communication skills, integrity, and the ability to manage multiple tasks efficiently. Join CarMax to be part of a leading company in the used car retail industry!

Qualifications

• Strong communication skills with confidence in representing CarMax and its products.
• Ability to build lasting relationships and create win-win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Skilled in balancing customer needs with business goals and following processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• Ability to lift up to 25 lbs and accurately read and transcribe data.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments and document details for appraisals.
• Manage inventory processes including vehicle check-in and daily scanning.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Coordinate service appointments and review repair order invoices for accuracy.

Skills

Communication skills

Relationship building

Integrity

Attention to detail

Task management

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Business Services is seeking a Customer Specialist in Training in Asheville, North Carolina. This dynamic role focuses on delivering an exceptional customer experience throughout the vehicle buying, selling, or servicing journey. You will be responsible for tasks such as guiding customers, conducting vehicle assessments, and managing inventory processes.

Successful candidates will possess strong communication skills, integrity, and the ability to manage multiple tasks efficiently. Join CarMax to be part of a leading company in the used car retail industry!