Customer Experience Specialist in Training

CarMax; Florence (KY); Hybrid; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid sick leave

Paid vacation

Holiday pay

Job summary

CarMax Florence is hiring a Customer Specialist in Training to deliver an iconic, customer-first experience across buying, selling, and servicing vehicles. You’ll learn hands-on in a fast-paced environment, handling vehicle sales, appraisal support, paperwork, and repair order coordination.

You will develop strong communication, integrity, and teamwork while following CarMax processes. This entry-level role offers growth, comprehensive training, and a path to join one of the nation’s largest

Qualifications

• Strong communication and willingness to represent CarMax to customers.
• Ability to build lasting relationships and create win-win solutions.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Ability to balance customer needs with business goals and follow processes.
• Multitask, maintain attention to detail, and meet deadlines.

Responsibilities

• Deliver exceptional customer service through sales, appraisals, test drives, and financing applications.
• Conduct vehicle condition assessments and document details for appraisals.
• Manage inventory processes including vehicle check-in and daily scanning.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle administrative tasks: print reports, paperwork, and payments.
• Coordinate service appointments and review repair orders for billing accuracy.
• Follow EH&S requirements and maintain a clean, organized workspace.

Skills

Communication

Relationship building

Integrity/Teamwork

Multitasking/Detail orientation

Data transcription

Driver's license

Education

High School Diploma or equivalent

Driver's license

Tools

Microsoft Office

Job description

CarMax Florence is hiring a Customer Specialist in Training to deliver an iconic, customer-first experience across buying, selling, and servicing vehicles. You’ll learn hands-on in a fast-paced environment, handling vehicle sales, appraisal support, paperwork, and repair order coordination.

You will develop strong communication, integrity, and teamwork while following CarMax processes. This entry-level role offers growth, comprehensive training, and a path to join one of the nation’s largest