Customer Experience Specialist in Training

CarMax; Fort Worth (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Paid sick time

Vacation time

Holiday pay

Job summary

CarMax Fort Worth is hiring a Customer Specialist in Training to deliver an iconic, customer-first experience across buying, selling, and servicing vehicles. You will learn hands-on in a fast-paced environment, handling sales support, appraisals, paperwork, and appointment coordination.

The role emphasizes integrity, teamwork, and strong communication as you balance multiple tasks and meet deadlines while providing excellent service to customers.

Qualifications

• High School Diploma or equivalent required.
• Ability to lift up to 25 lbs and read/transcribe data.
• Strong communication and customer service skills expected.

Responsibilities

• Deliver exceptional customer service guiding customers through sales, appraisals, and financing processes.
• Perform vehicle condition assessments and document details for appraisals.
• Manage paperwork, invoices, and appointment coordination across teams.

Skills

Communication

Customer Service

Relationship Building

Integrity

Teamwork

Multitasking

Attention to detail

Data entry

Education

High School Diploma or equivalent

Tools

Microsoft Office

Excel

Job description

CarMax Fort Worth is hiring a Customer Specialist in Training to deliver an iconic, customer-first experience across buying, selling, and servicing vehicles. You will learn hands-on in a fast-paced environment, handling sales support, appraisals, paperwork, and appointment coordination.

The role emphasizes integrity, teamwork, and strong communication as you balance multiple tasks and meet deadlines while providing excellent service to customers.