Customer Experience Specialist in Training

CarMax Business Services

Wilmington (DE)

On-site

USD 21,000 - 32,000

Full time

9 days ago

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Job summary

CarMax is seeking a Customer Specialist in Training to deliver an iconic customer-first experience across buying, selling, and servicing vehicles. You’ll support customers through every step of their journey in a fast-paced environment, handling sales, appraisal support, paperwork, and repair order coordination.

Join CarMax to grow your skills with hands-on learning while upholding our values of honesty and integrity.

Qualifications

Strong communication skills and confidence in representing CarMax.
Ability to build lasting relationships and create win-win solutions for customers.
Demonstrated integrity, respect, and teamwork in a fast-paced environment.
Ability to balance customer needs with business goals and follow processes accurately.

Responsibilities

Deliver exceptional customer service through sales, appraisals, test drives, and financing applications.
Conduct accurate vehicle condition assessments and document details for appraisals.
Manage inventory processes including check-in, scanning, and reconciliation.
Perform cosmetic inspections to meet CarMax Quality Standards.
Handle administrative tasks such as printing reports and maintaining paperwork.
Coordinate service appointments and review repair invoices for billing accuracy.
Follow EH&S requirements and maintain a clean, orderly work area.