Customer Experience Specialist in Training

CarMax Business Services; Victorville (CA); On-site; USD 28,378 - 42,567; Full time

Benefits offered by this job

Paid sick time

Paid vacation time

Paid holidays

Job summary

CarMax Business Services is seeking a Customer Specialist in Training in Victorville, California. In this role, you will empower customers with a comprehensive experience in buying, selling, and servicing vehicles. You'll manage tasks like vehicle sales and appraisal support, ensuring an exceptional customer service journey.

The ideal candidate will possess strong communication skills and the ability to build relationships while maintaining attention to detail. This position encourages hands-on learning in a supportive environment.

Qualifications

• Strong communication skills with confidence in representing CarMax and its products.
• Ability to build lasting relationships and create win-win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Skilled in balancing customer needs with business goals and following processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• Ability to lift up to 25 lbs and accurately read and transcribe data.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments and review repair order invoices.

Skills

Strong communication skills

Ability to build relationships

Integrity and respect

Task management

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Business Services is seeking a Customer Specialist in Training in Victorville, California. In this role, you will empower customers with a comprehensive experience in buying, selling, and servicing vehicles. You'll manage tasks like vehicle sales and appraisal support, ensuring an exceptional customer service journey.

The ideal candidate will possess strong communication skills and the ability to build relationships while maintaining attention to detail. This position encourages hands-on learning in a supportive environment.